Spa etiquette

To ensure your utmost relaxation and enjoyment during your visit, we kindly ask you to familiarize yourself with our spa best practice for the ultimate experience before your visit.

Cancellation terms

We operate our Zen SPA services an appointment basis. Booking in advance is advised due to high demand. In case you wish to change or cancel your appointment, please inform us by e-mail at least 24h in advance. Otherwise, a cancellation fee of 100% of the service price is applied.

To ensure a relaxing and enjoyable experience for all guests, please follow these spa etiquette guidelines:

• Upon arrival, please go to the hotel reception first.
• Arrive on time, 10 minutes early is enough to avoid any rush. If you are late, the treatment will last for less time than provided.
• Choose swimwear and clean flip flops suitable for the spa or sauna.
• Use a shower before treatment.
• Avoid coming to the treatment or sauna after a heavy meal or in an intoxicated state.
• Mute the phone and leave other electronic devices at home if possible.
• Inform the therapist about your special needs or if you are cold/hot or uncomfortable.
• Please keep the spa clean; the safety of our guests is of the utmost importance to us.
• Please note that the spa is quiet; we value the peace and privacy of our guests.
• Please leave valuables and jewelry at home or in a locker.
• No smoking in the spa area.

Please respect any posted signs or rules related to the use of facilities or equipment. These rules are in place for everyone’s safety and enjoyment. By following these spa best practices, you’ll help maintain a serene and enjoyable environment for yourself and other guests.

We hope you enjoy your spa experience to the fullest!